NetTeller - Frequently Asked Questions

Is NetTeller secure?

NetTeller has a secure setup process of new customers.
- Access codes are kept totally confidential all throughout the setup process and beyond.
- Guessing is deterred and reported.
- The NetTeller network is HIGHLY armed with 128 bit encryption.
- NetTeller is equipped with an automatic log off after a period of inactivity.
- Your banking information never travels the Internet without encryption protection

What if I want to change my Access Code?

You can change your NetTeller ID and PIN by logging into NetTeller and going to the Account Management section of the site. You can also call Monticello Banking Company to have your NetTeller ID and PIN reset back to its original state. [606-348-8411]

What if I lose or forget my Access Code?

Should you misplace or forget your Access Code, please contact Monticello Banking Company by calling 606-348-8411.

Can transfers be made to or from a loan account?

Transfers can be made to Loan Accounts, but transfers can not be made from loan accounts.

What are Inclearing check transactions?

An inclearing check as specified on the NetTeller system is a check transaction that was deposited to a bank other than Monticello Banking Company. For example: Let's say you write a check to John Doe Enterprise for $500.00. Then John Doe Ent. cashes your check at some bank other than Monticello Banking Company. That bank then processes the check and sends it to Monticello Banking Company to be processed through our system. Since the check was deposited at another bank besides MBC then it is referred to as an Inclearing check.

What are DDA Regular check transactions?

DDA Regular Checks are checks that are deposited directly by the recipient of the checks to Monticello Banking Company.

Is the balance shown on the "Account Listing" page available or current balance?

Current balance

How far back can I view my account transactions?

60 days

How far back can I view my Bill Payments made?

45 days

When I schedule an online bill payment, how much time should I allow?

We suggest 10 business days for checks and 5 business days when sent electronically.

How will online bill payments be sent?

Either by check or electronically. The method that it is sent by depends on how the recipient of the payment is setup to receive payments. When you set up a new payee the system will specify how the payee is setup to receive payments.

When are funds debited for Bill Payments?

Funds are debited 1 - 2 business days after the scheduled date of the payment.

Have a question of your own? Email us at mbc@ebank.ky and we'll be happy to answer it.